Compass Card FAQ

Review frequently asked questions below about Compass Card at 做厙51.

You can get your Adult Compass Card from one of these convenient options: 

  • Online at

  • Compass Vending Machines (CVMs) at all SkyTrain, SeaBus and West Coast Express stations, BC Ferries Tsawwassen and Horseshoe Bay terminals, and

  • All official

  • Over the phone at

  • Compass Customer Service Centre on the main level at

To load your U-Pass BC, sign in to . From this mobile-friendly website, you can check eligibility and load your monthly U-Pass BC. To get started, select your school and sign in using your College Network Access ��� the same student ID number and password you use for the College computers and WiFi.

Next, you will need to link your Compass Card. To do so, enter the 20-digit number and the 3-digit CVN on the back of your Compass Card.

Once your card is linked, go ahead and request your U-Pass BC. The system will confirm your eligibility and load your U-Pass BC.

It can take up to 24 hours for your U-Pass BC to load onto your Compass Card, so make sure to request it at least one full day before the end of the month. Without a valid U-Pass BC, you are responsible for paying your fare.

All Compass Card holders are required to pay a $6 refundable deposit for their Compass Card. If using the Compass Vending Machines at Skytrain stations, please note that you will also be required to add a minimum $10 stored fare value ��� this can be used when you are no longer U-Pass BC eligible.

In order to load your U-Pass BC you must have a blue adult Compass Card.

You must tap in and out every time you enter and exit a SkyTrain, SeaBus or West Coast Express station, including when you transfer. There is no need to tap out when exiting a bus.

This is how the system validates your fare and how TransLink receives important tap out data to support sustainability for the U-Pass BC program and future system improvements.

To ensure that you remember to request your U-Pass BC, sign up for monthly notifications directly on the . You can receive e-mails or text reminders in advance of the first day of each month. This way you will never be without your U-Pass BC loaded on your Compass Card.

Yes, you'll still need to carry valid student ID with you at all times when travelling.

Students are required to confirm their eligibility each month in order to load their U-Pass BC onto a Compass Card. As a discounted transit program, this safeguard reduces the chances for fraudulent misuse and helps ensure the continuation of the U-Pass BC program.

If you lose your Compass Card, go to the  to unlink your lost Compass Card so that no one else can use your U-Pass BC benefit. Students will then need to get a replacement Compass Card from Translink and pay the $6 refundable deposit. Review the FAQ above to see where you can get a Compass Card.

Once you have your replacement Compass Card, complete the steps on the  to link your replacement card. From the time you link your replacement Compass Card, it will take 2-3 hours for your U-Pass to reload.

All Compass Card holders are required to pay a $6 refundable deposit for their Compass Card. For more information visit .

There is no expiration date on your Compass Card. You can use and load your Compass Card with regular fare products when you are no longer eligible for U-Pass BC.

If you are receiving the error message ���Insufficient Funds��� after tapping in and out of the fare reader, please verify if you have a balance owing on your compass card at .

If you have a negative balance you must settle your unpaid balance through the Compass Card website before your U-Pass benefit will become activated. You may have a negative balance if you are attempting to use your U-Pass right after you have loaded your U-Pass benefit. Remember it can take up to 24 hours for activation.