Healthcare Quality Performance Improvement and Management
Curriculum guideline
4 hours/week
In this course, students engage in a variety of learning activities such as lectures, case study analysis, independent research, exercises, training on data classification technology, participant presentations, classroom discussions and guest speakers.
- Quality and utilization management concepts and terminology
- Regulatory and accreditation requirements for quality management
- Systems theory in quality management
- Data sources used to calculate quality performance and utilization management
- Tools and strategies used to assess quality performance and utilization
- Key quality and utilization management activities in the health sector
- Impact of e-health on quality performance and utilization of health care services
- Roles and responsibilities of the health information management professional
Upon successful completion of the course, students will be able to:
- Define key quality management terminology;
- Identify major societal and regulatory drivers for quality initiatives in the health sector;
- Identify regulatory and accreditation requirements for quality management activities in health care organizations;
- Identify and describe the primary stakeholders in quality management;
- Differentiate among structure, process, and outcome measures of performance;
- Apply tools frequently used in problem analysis and performance management;
- Demonstrate components of performance analytics including descriptive, diagnostic, predictive, and prescriptive analytics;
- Identify key quality and utilization management activities in health care organizations;
- Describe the process for ensuring clinician competence;
- Identify performance indicators, standards, and benchmarks; and
- Discuss the utilization management process and its impact on quality outcomes and resources.
Assessment will be based on course objectives andwill be carried out in accordance with the °µÍø51 Evaluation Policy. An evaluation schedule is presented at the beginning of the course.
This is a Letter graded course. All assignments must be completed to pass the course.
Textbooks and materials are to be purchased by students. A list of required textbooks and materials is provided for students at the beginning of the semester.
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